Our most commonly asked questions are answered in the FAQs section of this website. Additionally, you can see details of your pension records on ePA. If you can't find what you're looking for there, contact ICI Pensions Services us by:
0800 916 8021
from 0900–1700 Monday to Friday
PO Box 545
The Fund is vigilant against the risk of fraud and, when you call, it is useful to have some key information to hand.
In the interests of security, details of changes to any of your personal details or pension benefits can't be accepted over the telephone or by email.