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Queries

Our most commonly asked questions are answered in the FAQs section of this website. Additionally, you can see details of your pension records on ePA. If you can’t find what you’re looking for there, contact ICI Pensions Services at WillisTowers Watson.

If you are a member of the Britag, Camtex, Holden or SAI section, click here to be redirected to the new Fund Administrator, LCP.

All other members should continue to contact Willis Towers Watson, using the details shown here. The Trustee will write to you shortly before the administration of your pension moves to LCP.

Phone:

0800 916 8021
from 09001700 Monday to Friday
+44 (0) 1737 227 521 if outside the UK


Email:

ici@willistowerswatson.com


Write to:

PO Box 545
Redhill
Surrey
RH1 1YX


The Fund is vigilant against the risk of fraud and, when you call, it is useful to have some key information to hand.

In the interests of security, changes to any of your personal details or pension benefits can’t be accepted over the telephone or by email.